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Dealing with damages at the end of a tenancy

Damage at the end of tenancy

John’s query is very typical of those we are getting at the moment.   He contacted us after letting his HMO property to 5 tenants who had left the property with various damage and the kitchen and bathroom very unclean. 

John had his property professionally cleaned before the tenants moved in. He got in touch with us as he wasn’t sure what constituted wear and tear. He had protected the tenants’ deposits and was considering asking for part of that to be paid to him to cover the repairs and cleaning of the property.

We were able to advise John that when assessing the level of wear and tear he should consider the number of occupants and the length of time they had been there

We explained that wear and tear would be damage that naturally and inevitably occurs during the course of a tenancy.  We also outlined that tenants’ have an obligation to take proper care of the premises they let and to make good any damage made wilfully or neglectfully.

We also let John know that the property or furnishings could not be left in a better condition than which it was let.

We recommended that John take photographic evidence of the damage and invoices showing the financial loss he incurred as a result.  This could accompany the photographs he had of the property before it was let, to the tenancy deposit scheme to help them make an assessment